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About primary health care services in West Volusia County (FAQs)

What does this mean to current health department patients in West Volusia?
What is ‘primary care’?
What is a ‘health care provider’?
Who will offer primary care in West Volusia if the health department doesn’t?
What health services does the Health Department provide in West Volusia?
What happens to my health department medical records?
Why is the health department discontinuing primary care on the west side of Volusia County?
What is Northeast Florida Health Services (NEFHS)?

What services are offered at the Northeast Florida Health Services clinics?
Where are the Northeast Florida Health Services clinics located?
Where is the new pharmacy located?
Can I still use my clinic card with the new provider?
What numbers do I call to transfer my medical records and make my next appointment?
Where can I get more information?

Q. I heard the Volusia County Health Department is ending its primary care services in West Volusia County. What does this mean to current health department patients in West Volusia?

A. As of June 30, the Volusia County Health Department has ended primary health care services at its Summit Clinic at Florida Hospital-Fish Memorial, 1061 Medical Center Dr., Suite 100, Orange City. The health department also will discontinue primary health care services at the Deltona Health Center, located at 1555 Saxon Boulevard, Deltona, after Sept. 30. As a result, health department primary care patients in West Volusia County will need to choose a new health care provider for their primary care services. The Volusia County Health Department will continue to provide core public health services at the Summit Clinic.

Q. What is ‘primary care’?

A. Primary care includes many different kinds of health care – including preventing health care problems and curing them – over a period of time. The primary care provider coordinates all of the care the patient receives, and is a kind of comprehensive medical home for the patient.

Q. What is a ‘health care provider’?

A. A health care provider is a medical doctor or anyone delivering health care services.

 

Q. Who will offer primary care in West Volusia if the health department doesn’t?

A. Northeast Florida Health Services offers primary health care in West Volusia. They operate two clinics: Pierson Medical Center and DeLand Medical Center. In the fall, primary care services also are scheduled to discontinue at the health department's Deltona Clinic. NEFHS will provide those services at a new Deltona Medical Center, location to be determined. Former health department primary care patients may request their medical records be transferred to Northeast Florida Health Services, or select another private doctor.

Q. What health services does the Health Department provide in West Volusia?

A. In West Volusia County -- DeLand, Deltona and Orange City -- the Volusia County Health Department offers immunizations, communicable disease control, sexually transmitted diseases testing and treatment, HIV/AIDS testing and counseling, tuberculosis testing and treatment, and Florida Breast and Cervical Cancer Early Detection Program. And, at its DeLand and Deltona offices, the health department offers WIC and nutrition services. Volusia County Health Department services on Volusia County’s east side are not affected by this change in primary care providers.

Q. What happens to my health department medical records?

A. Health department primary care patients' medical records will be securely maintained by the Volusia County Health Department. Once you have chosen a new healthcare provider, please contact the Volusia County Health Department Medical Records office at (386) 822-6215, ext. 6123, so that a copy of your medical record can be forwarded to that provider at no cost.

Q. Why is the health department discontinuing primary care on the west side of Volusia County?

A. The change is the result of a decision by the West Volusia Hospital Authority to discontinue its contract with the health department and sign on with Northeast Florida Health Services.

Q. What is Northeast Florida Health Services (NEFHS)?

A. It is a nonprofit, Federally Qualified Health Care (FQHC) system built on public/private partnerships. NEFHS is dedicated to expanding access, improving health and providing cost-effective quality healthcare to communities in need.

Q. What services are offered at the Northeast Florida Health Services clinics?

A. NFHS offers pediatric and adult primary care (including gynecological services, lab services, minor surgical procedures, and care for chronic illness), physicals, immunizations, family planning and sexually transmitted diseases testing and treatment.

Q. Where are the Northeast Florida Health Services clinics located?

A. The Northeast Florida Health Clinic is at 844 W. Plymouth Ave., DeLand. Other locations are the Pierson Medical Center at 114 N. Volusia Ave. and the Deltona Medical Center (location to be determined).

Q. Where is the new pharmacy located?

A. The Northeast Florida Health Services' pharmacy is open at 844 W. Plymouth Ave., DeLand.

Q. Can I still use my clinic card with the new provider?

A. Yes, Northeast Florida Health Services accepts all patients, Medicaid, Clinic Cards, private pay and most insurance.

Q. What numbers do I call to transfer my medical records and make my next appointment?

A. Call (386) 822-6215 ext. 6123 to transfer your medical records. Call (386) 738-2422 to schedule an appointment with Northeast Florida Health Services.

Q. Where can I get more information?

A. In addition to this site, you can go to www.volusiahealth.com or call (386) 822-6215.