Contact information

Volusia County Hotline
(866) 345-0345

United Way
First Call for Help
211 or (386)253-0563

Volusia County Schools
West Volusia
734-7190 ext. 20000
New Smyrna Beach
427-5223 ext. 20000
Daytona Beach
255-6475 ext. 20000
Deltona/DeBary
(386) 860-3322

DeLand
(386) 734-1711

Deltona
(386) 561-2109

Edgewater
(386) 424-2400

Flagler County
(386) 437-8202

New Smyrna Beach Hotlines
(386) 424-2113
(386) 424-2114

Ormond Beach
Public Works
(386) 676-3220
Police non-emergency (386) 677-0731

Ponce Inlet
(386) 322-6711

Port Orange
(386) 506-5999

FPL Hotline
1-800-4-OUTAGE

FEMA
Assistance number
1-800-621-3362.

American Red Cross:
(386) 226-1400 (daily)
(866) GET-INFO (during crisis)

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Recovery specialists offer tips to speed disaster assistance

TALLAHASSEE, Fla. – Disaster recovery officials urge Volusia County residents and businesses dealing with damage and loss from severe storms beginning May 17 to adopt a take-charge action plan to help speed the possibility of obtaining state and federal disaster aid:

Register Now:

• Don’t wait. Homeowners, renters and business owners who suffered disaster-related damage or loss should call the Federal Emergency Management Agency (FEMA) registration and Helpline at 800-621-FEMA (3362) or 800-462-7585 for the hearing- or speech impaired. Phone representatives are available from 7 a.m. to 10 p.m. local time, seven days a week. Multilingual operators are also available. Online registration is available 24/7 at www.disasterassistance.gov.
• Register, even if you are insured. FEMA and/or the U.S. Small Business Administration may be able to help with uninsured or underinsured damages or losses, but they don’t reimburse for expenses covered by insurance policies.
• Remember, disaster assistance covers a wide range of losses. Structural damage or repair is covered, as is damage or loss of essential personal property, such as a major appliance or medical equipment (wheelchairs, etc).

After Registering:

• Keep critical appointments. A FEMA-contracted inspector will make an appointment to visit your home, usually within two to three days. Make every effort to be at home or you can authorize someone else to be there on your behalf. Use the Helpline option on the FEMA registration toll-free number(s) for contact updates, including, if applicable, to give the name of the person who will represent you during the property damage inspection, a new phone number or to change appointment times.
• Return all forms promptly. After registering, those who receive a U.S. Small Business Administration (SBA) disaster loan application package in the mail are urged to complete and return it promptly. Doing so helps ensure that applicants are considered for all disaster assistance programs they may be eligible for. SBA representatives at Disaster Recovery Centers will assist in completing your SBA home or business disaster loan application as well as answer any of your questions.
• Stay in touch. Use FEMA’s registration and Helpline telephone number or go online to its Web site to get answers to your questions about federal assistance and update your application.
• Have realistic expectations: Disaster assistance grants from FEMA should not be expected to restore you to pre-disaster conditions. It is intended to help you get safe and functional housing and meet other critical needs along the road to recovery.
• Please read all FEMA letters and documents. Applicants deemed eligible for disaster assistance will receive a letter from FEMA providing guidance on their disaster relief grant. It will tell you about ways the money can be spent in your recovery and advises that federal assistance may have to be repaid if it is duplicated by insurance or other assistance received.
• Talk to FEMA if you have questions. If you receive a letter stating that your FEMA application has been denied, it often means that one or more aspects of your application requires further information or correction. An “INS-Insured” denial does not necessarily mean “case closed,” it means you must first settle with your insurer to prevent any duplication of payments.
• Keep FEMA in mind after your insurance settlement. You may have been underinsured and some uncompensated losses may be eligible for some form of disaster aid. Call the Helpline if your insurance settlement is delayed, if it does not cover your loss, if you can’t find rental housing in your area or if your additional living expense benefit is exhausted. Failure to file a claim with your insurer within 12 months can affect your eligibility for FEMA assistance.
• Be pro-active. If you are not satisfied with FEMA’s decision on your application, an appeal can be filed in writing to FEMA Appeals Officer, National Processing Service Center, P.O. Box 10055, Hyattsville, MD, 20782. Appeals must be filed within 60 days of the date of the FEMA letter.
• Rebuild with disaster prevention in mind. Before starting any repairs or reconstruction, check with local building officials about required permits and inspections.

Volusia County Disaster Recovery Centers

Holly Hill Community Recreational Center
1046 Daytona Ave.
Holly Hill, FL 32117

Dickerson Center
308 South Dr. Martin Luther King Blvd.
Daytona Beach, FL 32114

Recovery centers are open 7 a.m. to 7 p.m. seven days a week until further notice.
 

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Preparation information
 
Disaster Preparedness Guide

Shelters
What to bring
Pets
Special needs

Evacuation route maps and surge zones

Emergency Management