Frequently asked questions

Question 1:
When will inspections take place?

Annual inspections are scheduled at least 90 days prior to the effective date of the renewal. Initial inspections are normally completed within 15 days after the request is approved.

Question 2:
When will I get paid?

The PHA promptly issues payments to its vendors no later than the first business day of each month. However, all request documents must be submitted prior to initial payment issuance. It is highly recommended that all landlords attend a Landlord Briefing.

Question 3:
How much does the tenant pay and how much does the PHA pay?

Answer: Rental payments are based on the participant/tenant household income, both the landlord and tenant will receive a notification which clearly details who pays what (Please remember that notification will not be delivered until everything has been verified).

Question 4:
I have requested a rent increase. When will it take effect?

Answer: In following the HAP contract and PHA policy, requests for rental increases must be received at least 60 days prior to the effective date of the change. The request must be in writing and must have some form of a time and date stamp that can’t be manipulated (the date stamp on fax confirmation is perfect proof that a vendor sent the information into the office.) Rental increases are processed according to PHA policy and an increase can be approved at the execution of lease/HAP contract.

Question 5:
What are the procedures to move out?

Answer: Before the HCV (Section 8) participant is issued a voucher to move, proper written notice in the form of an Intent to Vacate or Mutual Rescission (emergency situations only) signed by both parties must be received in our office. Once this information is received and we confirm from the Landlord that he/she has received proper notice, and if the participant is in good standings with the PHA, a voucher will be issued. If the Landlord or the participant is not willing to renew the lease written notification must be received at least 60 days prior to the expiration of lease/HAP contract.